Do You Get Compensation for Denied Boarding?

If you’ve ever been denied boarding a flight, you may be wondering whether you’re entitled to any compensation. The short answer is – YES, you do! Denied boarding compensation is a topic that affects many travellers, especially those flying with overbooked airlines. In this article, we break down everything about compensation for denied boarding, your rights as a passenger, and how to claim what you’re entitled to.

Why Are Passengers Denied Boarding?

Airlines sometimes sell more tickets than there are seats on a flight. This is called overbooking, and it’s a common practice in the aviation industry to account for those who won’t show up. On the flip side, all booked passengers may show up, and as a result, airlines are forced to deny boarding to some individuals.

Other reasons passengers can also be denied boarding include:

• Safety concerns
• Documentation issues
• Health or behavior concerns

Regardless of the reason, being denied boarding can be frustrating, especially if it disrupts your travel plans. The good news, however, is that the EU regulation 261/2004 protects you, and you may be entitled to some compensation. 

When Are You Eligible for Denied Boarding Compensation?

Eligibility for denied boarding compensation often depends on the circumstances and the governing regulations. Here are some general guidelines:

Overbooked Flights

If you are denied boarding due to overbooking, you are likely eligible for compensation. Airlines usually request volunteers to give up their seats in exchange for perks like travel vouchers or cash. If no one volunteers, the airline may involuntarily bump passengers off the flight.

In cases of involuntary denial, you may be entitled to monetary compensation, depending on factors such as:

• The length of the delay caused by being bumped
• The distance of your flight
• Local aviation laws

Exceptions to Compensation

Not all denied boarding situations qualify for compensation. You may not be eligible if:

• You fail to check in on time, at least 45 minutes before departure
• You don’t have a valid booking ticket or proper documentation
• The denial is due to safety or health concerns
• The airline arranges an alternative flight with a similar arrival time

Compensation Rules in the European Union

Under EU Regulation 261/2004, passengers are entitled to compensation if they are denied boarding on flights within the EU, departing from the EU, or arriving in the EU with an EU-based airline. The compensation amounts range from €250 to €600, depending on the flight distance.

How to Claim Denied Boarding Compensation

Follow these steps if you’re eligible for denied boarding compensation:

1. Keep All Documents: Retain your boarding pass, ticket, and any written communication from the airline.
2. Request Compensation Immediately: Approach the airline’s customer service desk and inquire about your rights.
3. File a Complaint: If you don’t receive adequate compensation at the airport, file a formal complaint with the airline through platforms like Skycop. Include all relevant documents and a detailed explanation of your case.

Bottom Line

Denied boarding compensation exists to protect passengers and ensure airlines take responsibility for their actions. It also eases the frustrations you may have to face due to the flight disruption. However, understanding your rights can make this situation more manageable and ensure you receive fair treatment.